Returns and exchanges
Anything unopened and unused can come back within 30 days of delivery, in a condition we could sell it in.
Beds still in their wrap, unworn harnesses and sealed bags of food are all straightforward: tell us within 30 days and we will arrange the return. Opened food, opened treats, used litter and anything engraved or made to order cannot come back, because food safety rules do not allow us to resell an opened bag and an ID tag with your number on it is no use to anyone else.
If something arrives faulty, damaged or simply wrong, send a photograph within 48 hours and we will replace it or refund it, whichever you prefer. We pay the return postage in that case, and we do not ask you to post a burst sack of kibble back to us. If you have changed your mind, the return postage is yours.
Contact us before sending anything back so we can issue the right label. An unannounced parcel takes far longer to match to an order, and that delay lands on your refund.
30-day window
Unopened and unused goods, 30 days from the day they arrive.
Faults are on us
Faulty, damaged or wrong items: we pay the postage and you choose refund or replacement.
Tell us first
Email the care desk before posting, so the parcel arrives with your order attached to it.
- Returns window
- 30 days from delivery
- Damage reports
- Within 48 hours of delivery, with a photograph
- Refund time
- Five to seven working days from the item reaching us
- Delivery estimate
- 1 to 2 working days in Ireland · 2 to 4 to the UK
- Start a return
- care@wexfur.com
Returns are handled by email for now. Nothing on this page starts an automated process. A person reads it.